Answers to your Questions
CAN I CANCEL MY BOOKING?
In most instances our standard cancellation policy will apply. Existing rates will be honoured on all Voyages Accommodation and Touring. Should you wish to amend your booking please contact our support team at [email protected] and we will respond within 3 business days.
DO I NEED TO GET A PCR TEST BEFORE ENTERING THE NORTHERN TERRITORY?
No as there is no government enforced testing requirement to enter the NT. We do recommend guests complete a RAT test 24 hours prior to arrival as the health and safety of our guests, staff and local community are our top priority.
HEALTH AND SAFETY POLICIES AND PRACTICES AT THE RESORT
The health and wellbeing of our staff and guests is of the utmost importance. We have implemented an enhanced safety standards along with hygiene measures to meet a new level of expectation. In conjunction with industry leading health and safety partners and our preferred chemical & PPE suppliers we will employ a range of best practice measures for the effective management of COVID-19 across all areas of our business.
New measures include:
a) Enhanced cleaning protocols including the daily use of hospital grade cleaning materials and regular deep cleaning of guest rooms and public areas
b) Comprehensive safety and hygiene training for all staff including mandatory infection control training for COVID-19, which will be rigorously audited
c) New guest contact measures in all outlets including social distancing protocols, availability of hand sanitiser & masks and contactless payments solutions where possible
d) Enhanced food and safety standards including established new COVID-19 protocols with all employees to wear masks and gloves in the kitchen
e) Using up to date information on status and control measures from Government Health agencies to continually adjust and improve our operating protocols in line with recommendations
f) In addition, we will be working with our transport and touring partners to ensure best practice protocols are implemented with a Voyages staff member available for all departures to provide support and service as required.
IS COMING TO AYERS ROCK RESORT DANGEROUS TO THE LOCAL INDIGENOUS COMMUNITY AND WHAT PRECAUTIONS ARE BEING TAKEN TO PREVENT THE SPREAD OF COVID-19 TO MUTITJULU?
Mutitjulu community is located within the National Park in a restricted area approximately 30kms away from the Resort. Voyages are communicating with both Uluru-Kata Tjuta National Park and Mutitjulu management on a regular basis to ensure that all necessary precautions are being taken to reduce the risk of community members coming into contact with the virus.
Aboriginal Territorians live with much higher rates of chronic conditions when compared with Non-Aboriginal people. Therefore they are at greater risk of more serious illness if they are infected with COVID-19. A COVID-19 outbreak in an Aboriginal community could have devastating consequences for the local residents.
As a company, we are taking extra precautions to minimize the risk to the Anangu people and protect one of the world’s oldest living cultures so they can continue to preserve age-old traditions and heritage in the present day.
You too have a role to play and we would appreciate your cooperation to comply with NT restrictions, as part of your personal responsibility.
